Skip to content
ICON
Help Center

Help Center

Welcome to the ICON Help Center. Find answers to common questions and learn how to get the most out of your fitness journey with ICON.

Getting Started

How do I create an account?

Download the Icon Training app from our download page, the App Store, or Google Play, then follow the in-app steps to create your account and start your personalized fitness journey.

What information do I need to provide?

To create your personalized fitness plan, we'll ask about your fitness goals, current activity level, available equipment, schedule, and any health considerations. The more information you provide, the better we can tailor your experience.

Is ICON suitable for beginners?

Absolutely! ICON is designed for all fitness levels, from complete beginners to advanced athletes. Our AI adapts to your current fitness level and progressively challenges you as you improve.

Using ICON

How does the AI coaching work?

ICON uses advanced AI trained by expert trainers and athletes to create personalized workout plans, provide real-time feedback, and adjust your program based on your progress and feedback.

Can I track my nutrition?

Yes! ICON includes comprehensive nutrition tracking and personalized meal recommendations aligned with your fitness goals.

Can I connect my fitness devices?

ICON integrates with popular fitness trackers and wearables to automatically sync your activity data and provide more accurate recommendations.

Account & Subscription

What subscription plans are available?

Download the app to see the current subscription options — plans and pricing are shown in the app when you sign up.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.

How do I update my account information?

Go to your account settings to update your profile information, fitness goals, preferences, and payment details.

Technical Support

What devices are supported?

ICON is available on iOS and Android mobile devices, as well as through our web platform. Download our app from the App Store or Google Play.

I'm having technical issues. What should I do?

First, try closing and reopening the app, or clearing your browser cache. If the issue persists, contact our support team at [email protected]with details about the problem.

Is my data secure?

Yes! We use industry-standard encryption and security measures to protect your personal and fitness data. Read our Privacy Policyfor more information.

Still Need Help?

If you couldn't find the answer to your question, please don't hesitate to reach out to our support team: