Refund Policy

Overview

Thank you for subscribing to Icon Training, operated by Icon Train Smarter LTD. We strive to ensure that our users are completely satisfied with their subscription. This Refund Policy outlines the terms and conditions under which refunds may be granted.

Subscription Refunds

We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.

• Refund requests must be made within 7 days of the original purchase date
• Refunds are processed to the original payment method
• Processing time for refunds is typically 5-10 business days

Non-Refundable Situations

Refunds will not be granted in the following situations:

• Requests made after 7 days from the original purchase date
• Subscription renewals (please cancel before renewal date)
• Users who have violated our Terms of Service
• Promotional or discounted subscriptions (unless otherwise stated)

How to Request a Refund

To request a refund, please follow these steps:

• Email us at [email protected] with the subject line "Refund Request"
• Include your account email address
• Provide your order/transaction ID
• Briefly explain the reason for your refund request

Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will prevent future charges but typically does not result in a refund for the current billing period.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

[email protected]